| BTU |
Split Systems |
Air Handlers |
Waterfalls |
| 1500 BTU |
|
|
|
| 3000 BTU |
|
|
|
| 4000 BTU |
|
|
|
| 6000 BTU |
|
|
|
| 8000 BTU |
|
|
|
| 10000 BTU |
|
|
|
| 13000 BTU |
|
|
|
| 18000 BTU |
|
|
|
| 20000 BTU |
|
|
|
| Frequently Asked
Questions |
WHAT DOES The manufacturer PAY?
All labor at retail rates agreed to in writing. All parts, where
applicable. Parts are defined as all functional parts supplied by
the original equipment manufacturer.
WHAT IS NOT COVERED?
Please refer to back of The manufacturer Service Agreement
for full range of exclusions. Please call and speak to a sales representative
if you are viewing this online.
.
HOW ARE COVERED PARTS REIMBURSED?
Simply send a copy of the dealer invoice, signed by the customer,
to The manufacturer. The manufacturer will send a
check to the dealer within 30 business days of receipt of the invoice.
Refer to Claim Procedures for additional information.
WHAT IS REQUIRED FROM THE DEALER?
Each dealer must complete the The manufacturer Authorized
Dealer Enrollment Form. The dealer is not required to provide service
himself and may assign service work to another authorized dealer.
If the dealer operates in an area where license are required, then
the dealer must be so licensed. Each dealer is required to complete
each service agreement accurately and forward it to The manufacturer as soon as it is sold to the customer.
HOW LONG DO I HAVE TO PURCHASE AN AGREEMENT?
Coverage must be purchased within 1 year of installation date.
WHO IS THE CUSTOMER?
The manufacturer recognizes the customer as the owner or
user of the equipment at the original installation site. The manufacturer equipment cannot be moved from the original installation
site, and remain under coverage.
IS THE AGREEMENT TRANSFERABLE?
As long as the covered equipment is not relocated, each The manufacturer Service Agreement is transferable to a new owner for
a nominal fee.
1. Have your local service company (preferably the company that
initially installed your unit) check out and diagnose your problem.
You can also call The manufacturer for a company referral.
2. Check your The manufacturer Service Agreement for any
applicable exclusions (normal maintenance as required by manufacturer
is not covered); make sure that you have a warrantable claim with
The manufacturer.
3. Have the servicing technician call the dealer, to discuss
the problem with a refrigeration specialist.
The following information will be needed during the initial contact
to start the claim procedure:
• The The manufacturer Service Agreement number
• Clients name, and address
4. An authorization of service will be received
5. Service personnel prepares work order and has customer sign
confirmation
with date of work performed. Work order must include:
• Customer Name
• Customer Address
• The manufacturer Agreement Number
• Model and Serial Number Of Covered Equipment
• DETAILED Description of Work Performed
• Breakdown of Parts and Labor
• Customer Signature
6. Servicing company is required to send a copy of work order
and receipts for parts (or factory warranty claim form if replaced
part is covered under OEM warranty) for processing of payment
to the dealer of items.
The manufacturer reserves the right to review claims for validity,
accuracy, and to correct amount of claims upon resolution with
dealer of items conflict.
Fraud, Misrepresentation, Program Abuse
Unfortunately we must recognize that claim abuse does occur. Therefore
all claims are individually reviewed. In addition, dealer and customers
claim history is also reviewed and analyzed. Claims which are suspect
are investigated. Should fraud be determined, full prosecution will
occur. It is our responsibility to perform this function in order
to prevent higher costs as a result of program abuse.
Flat Rate Program
The manufacturer follows published labor allowances for each
type of system’s repair procedures. Labor allowance schedule
hours are available upon request.
* The Waterfall, Split Air Handler
and Split Refrigeration Systems are
covered by the
above guarantee.
Breezaire, and WhisperKOOL
have
their own guarantees. All service and
warranty obligations are provided by them.
|
|
| 
